(no subject)

[derien]

We were informed yesterday that for people who fail the x-ray test three times the result will be termination. No more 'retrain and retain' policy.

The new test fails approximately 40% of the screeners. This is NOT because 40% suck, this is because the test is badly designed.

They're going exactly the way they shouldn't be, if you ask me. They're having a harder time finding people who want to do this job, even with the economy turning down as it is, partly because the demands of the job are so high and they're just wearing out the labor pool - at least in this area. We're now hiring kids just out of high school and retired people who just want some benefits and some pin money. Kids just out of high school are often quite good at the x-ray but not so good at completeness, bag searching and customer service. Retirees often fail the x-ray testing just because their eyes are not as good as they used to be, but they're really good at everything else. They shouldn't force everyone to have to do every function.

And the pressure to pass such a badly designed test is not going to help moral, which is already rock-bottom.

Comments

[peak-in-darien.livejournal.com]

Wow, that sucks. Sounds like a really bad decision.

[derien.livejournal.com]

Yeah. Although at least they have improved the test a little since they were failing so many. In fact I was wrong, they were failing 50%! Yesterday one of the people who'd failed first time around took it again and said it was much easier.