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The other day one of our Leads was leaving the Checkpoint for his break and a random woman stopped him and asked him to go back in, go to the Starbucks, and get her a latte. He said that he couldn't do that (he was coming out through the Exit, and nobody can go back in the Exit). She asked if he could get someone else to do it for her, and when he said "no" she got really indignant; "Do you mean to say nobody over there can go to Starbucks and get me a latte?!"
jaw. drop.
So of course we teased him the rest of the day to go get us lattes. ;)
People are always thinking we're going to carry their baggage to the gate for them and such, I suspect because the earlier security companies (maybe everywhere, but certainly here) used to do both security and skycap work. Which doesn't make sense to me. I mean, you can't be expected to adequately screen someone who's paying you with tips, can you?
For a while our management kept giving us more bling to wear on our uniforms, under the assumption that more bling would make us look more 'official,' but that doesn't work, because who actually has the most gold braid on their uniforms? Porters, that's who. Now they're changing us to new uniforms, intended to give more of an impression of 'law enforcement.' But we don't carry weapons, and we don't want to! Oh, we joke that tasers or pepper spray would be useful, but we have a special place for the cop to stand where he's not within grabbing distance for small children who think his gun is a toy. We have to be able to be in that personal space zone. When we first started I thought they should dress us like Men In Black, to give that illusion of restrained force that could be unleashed at any moment, and now they're talking about giving us headsets so we won't have to ever raise our voices. Except the environment at the airport is noisy. This could be interesting. We won't be allowed to yell, but the passengers won't be able to hear us. Oh well, we'll see. Next week, while I'm going out to learn about how to train people, Phoebe, CeeJay and a Lead are going to be sent out to learn about how to teach us all how to use the new headsets and other stuff, and our Checkpoint is going to get remodeled again. The only constant is change, and that saying is so damned apt in our organization. We shall see. I'm going to miss yelling, though, it's one of the things I like about the job. ;)
Relatedly, I think, a passenger recently wrote a complaint about one of our Behavioral Detection Officers because he made her stop at the stop sign which is before the ID checking podium. And he made the person behind her stop! He's obviously on a power trip!
Um, no? That's kind of a part of his job. One of the things he's actually stationed there to do is make sure people get their IDs checked.
jaw. drop.
So of course we teased him the rest of the day to go get us lattes. ;)
People are always thinking we're going to carry their baggage to the gate for them and such, I suspect because the earlier security companies (maybe everywhere, but certainly here) used to do both security and skycap work. Which doesn't make sense to me. I mean, you can't be expected to adequately screen someone who's paying you with tips, can you?
For a while our management kept giving us more bling to wear on our uniforms, under the assumption that more bling would make us look more 'official,' but that doesn't work, because who actually has the most gold braid on their uniforms? Porters, that's who. Now they're changing us to new uniforms, intended to give more of an impression of 'law enforcement.' But we don't carry weapons, and we don't want to! Oh, we joke that tasers or pepper spray would be useful, but we have a special place for the cop to stand where he's not within grabbing distance for small children who think his gun is a toy. We have to be able to be in that personal space zone. When we first started I thought they should dress us like Men In Black, to give that illusion of restrained force that could be unleashed at any moment, and now they're talking about giving us headsets so we won't have to ever raise our voices. Except the environment at the airport is noisy. This could be interesting. We won't be allowed to yell, but the passengers won't be able to hear us. Oh well, we'll see. Next week, while I'm going out to learn about how to train people, Phoebe, CeeJay and a Lead are going to be sent out to learn about how to teach us all how to use the new headsets and other stuff, and our Checkpoint is going to get remodeled again. The only constant is change, and that saying is so damned apt in our organization. We shall see. I'm going to miss yelling, though, it's one of the things I like about the job. ;)
Relatedly, I think, a passenger recently wrote a complaint about one of our Behavioral Detection Officers because he made her stop at the stop sign which is before the ID checking podium. And he made the person behind her stop! He's obviously on a power trip!
Um, no? That's kind of a part of his job. One of the things he's actually stationed there to do is make sure people get their IDs checked.
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*runs for cover*
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As for what does my facination with them indicate - no idea! I did see a program the other day about a very cute wildlife patrol person (she was like Kaylee from Firefly) and she looked very nice in a boiler suit, as well as having a job that inlvoved animals so maybe that's what has stuck it in my head.
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