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When I was at lunch with some of my co-workers(1) the other day the waiter(2) mentioned this clip from Saturday Night Live, so I had to go look it up on YouTube: if it doesn't come up search for 'tsa security' *chortles* It really is pretty much like the real thing. :) The management treats us like we're idiots, we sit there and stare at them in awe that they can be so incredibly rude and rotten and then we start asking questions(3) just to see them squirm.
They print out some of the questions and answers and put them in our SOP so we can refer back to them for clarification, and I ran across a particularly good one the other day. Someone went to the trouble to look up chapter and verse on a policy of ours and one that the FAA (I think) has for the airlines and pointed out that they directly conflict with each other. The answer? (Printed, mind you, in our SOP.) "There is no conflict." Er. Simple contradiction is not an argument. They say they want our opinions, but when we offer it the response is just complete denial of any problem.
Is it any wonder I'm ready to go away for a while? It's like beating my head against a brick wall. And then the passengers, who seem to think it's okay for them to stand and curse at us when we've been perfectly polite to them. I actually raised my finger and scowled at a guy, yesterday.
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1) Mainertoo, CeeJay, Li'lSis, Donatello and another who has no name but occasionally reads this LJ. Would you like to choose a name, sir?
2) A gay guy who's an actor and went out on a few dates with one of my co-workers. The airport really is like a little village.
3) One of my favorites was something Jaylow came out with: We can't ask people to take their hats off, so when we started talking about how to screen monkeys - "What if the monkey has a hat?"
They print out some of the questions and answers and put them in our SOP so we can refer back to them for clarification, and I ran across a particularly good one the other day. Someone went to the trouble to look up chapter and verse on a policy of ours and one that the FAA (I think) has for the airlines and pointed out that they directly conflict with each other. The answer? (Printed, mind you, in our SOP.) "There is no conflict." Er. Simple contradiction is not an argument. They say they want our opinions, but when we offer it the response is just complete denial of any problem.
Is it any wonder I'm ready to go away for a while? It's like beating my head against a brick wall. And then the passengers, who seem to think it's okay for them to stand and curse at us when we've been perfectly polite to them. I actually raised my finger and scowled at a guy, yesterday.
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1) Mainertoo, CeeJay, Li'lSis, Donatello and another who has no name but occasionally reads this LJ. Would you like to choose a name, sir?
2) A gay guy who's an actor and went out on a few dates with one of my co-workers. The airport really is like a little village.
3) One of my favorites was something Jaylow came out with: We can't ask people to take their hats off, so when we started talking about how to screen monkeys - "What if the monkey has a hat?"
